FAQ's for Customers
For Customers
Store Details and Hours
We are located at: 202 BRIDGE ROAD Richmond 3121 Victoria
Opening hours:
Monday: 11am - 3pm
Tuesday - Saturday: 10am - 4pm
Closed Sunday's
During peak seasons like Mother’s Day and Christmas, we are open 7 days a week. Please check our updated hours on Google before visiting.
Contact Us:
Email: hello@houseofhandmade.com.au
Phone: +61 3 9191 4717
Follow us on instagram HERE
Do you offer shipping or delivery?
House of Handmade ships within Australia only.
We use Australia Post for its reliability and comprehensive tracking. Both standard and express post options are available:
| Standard Post | Express Post | |
| Regular size | $12 | $20 |
| Large size | $20 | $31 |
We also offer:
- FREE shipping to Epworth Hospital Richmond
- Discounted same-day delivery to local areas: Richmond, Cremorne, Kew, Hawthorn & East Melbourne
- Free in store pick-up
What payment methods do you accept?
Online we accept all card, apply pay, paypal methods, via PayPal or Shop.
In store we accept cash, Mastercard, Visa and AMEX.
We do not accept Afterpay at this stage.
Do you accept returns or exchanges?
House of Handmade offers a 30-day refund policy. To be eligible for a return or exchange, your item must be in its original condition—unused, unworn, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
Please note: We do not offer refunds on earrings.
For detailed information, please refer to our Refund Policy HERE.
For online exchanges, please get in touch with us via phone, email or in store, as each situation is unique. Whenever possible, we prefer exchanges to be handled with the same maker of the item you purchased. Please note all shipping costs are to be paid by the customer.
Do you offer gift cards?
Yes, we do! A House of Handmade gift card is the perfect option when you’re not sure what to choose. Gift cards can be purchased in-store or online.
Please note that due to technical limitations, in-store physical gift cards may occasionally face issues when used online. However, we’re happy to assist over the phone to resolve any problems quickly.
How can I stay updated on news and new products?
Sign up to our email list!! Don't worry we don't spam!
Sign up HERE